Every customer service team needs Miuros
Describe the project or task the product helped with:
Build better customer experiences is the most important thing for our team.
Automate steps of the quality review process (develop several forms, reporting, etc).
Now, we have all our data in one place and accessible for everyone in the team.
What do you like best?
The best thing about Miuros is that it rolls automation, analytics and Quality Assurance
all in one- it's great to just deal with one provider for all of our customer service needs.
AND
We love what Review has done for our QA team. We can automate many steps of the
quality review process and have more time to coach our team. It really is helping us build
better customer experiences.
What do you dislike?
There are sometimes very small technical issues but the Miuros team are very
responsive and have been a great help whenever we have needed them. Thanks guys!
What problems are you solving with the product? What benefits have you realized?
One of the big benefits of Miuros is their Did You Know dashboard that provides key
insights. You can make discoveries that you're not necessarily looking for thanks to
these easy to digest nuggets of information.
AND
It's so important that we have all our data in one place and accessible for everyone in
the team. We don't need data scientists when we have Miuros.
