Calabrio Quality Management makes it easy to capture the full agent and customer experience in your contact center—so you can monitor, evaluate, and improve quality.
Customer Reviews
Josie T.
Advanced user of Calabrio Quality Management & AnalyticsCalabrio Quality Management is easily customizable to meet the needs of an individual organization without being a 'boxed' application.
One aspect of Calabrio I would like to improve would be that the application goes through periods of slowness, which can be frustrating at times.
Our organization has achieved incredible efficiencies in recording and scoring calls to pinpoint the areas where improvement is needed to provide an excellent customer experience.
