LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more.
LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable.
Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.
Martin H.
Advanced user of LeadDesk
★★★★★
Good reporting tools/good customer service(including key account mngrs).
What do you like best?
The reporting tools are especially important to us because of the increasing need for insight and measurment of different KPIs and/or OKR. These are important factors to be competetive in the increasingly hyper-competetive climate that is direct sales.
What do you dislike?
We have had some difficulties with low-sound and crackling due to servers issues.
Nothing extraordinary.
Recommendations to others considering the product:
KPI, OKR's etc is becmoning increasingly more important to be competetive in any market. Most markets are becoming hyper-competetive. With LeadDesk you will have the right reporting tools to measure the key point indicators needed to make changes to your business.
Also LeadDesk' key account managers and IT support are really easy to deal with. They will guide you and dont get annoyed when your lack of computer knowledge shines bright :)
What problems are you solving with the product? What benefits have you realized?
The detection of automatic phone-answering is important to us due to the efficiency of our man-days and therefore our net income.
The benefits of the good reporting tools is something I have benefited from as a project coordinator.
Review source: G2.com
