Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

Languages supported: Arabic, English, French, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

9.0/10 (Expert Score) ★★★★★
Product is rated as #18 in category Contact Center Knowledge Base Software
Ease of use
9.3
Support
8.8
Ease of Setup
9.0

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Knowmax is a Knowledge management software which helps enterprises & brands achieve their CX goals. Knowmax enables a consistent knowledge flow across your assisted channels such as contact center, field, retail as well as Digital Channels such as Website, Mobile App, Chatbots to ensure that your customers and support advisors are able to find the right information at the right time.
www.knowmax.ai

Knowmax
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Customer Reviews

Knowmax Reviews

Internal Consultant in Information Technology and Services

Advanced user of Knowmax
★★★★★
It is a good tool. Needs more effective utilization

What do you like best?

One standard Knowledge Management portal having dynamic features and relevant categories for contact center process quality management.

What do you dislike?

The form is not submitting when i just write none here,

Recommendations to others considering the product:

none as of now

What problems are you solving with the product? What benefits have you realized?

We have Knowmax as a single platform all purpose product for real time solution related to process, product, service, FAQs, Decision Tree. Picture Guides, new updates and offers,

My Training cost has reduced by 30% because of self paced learning enablement.

My Business turnover has increased due to high service quality & FTR; existing Customers are happy and wants to do more business with us.

Onboarding new talent has become 40% less time taking with good performance scale-up.

Review source: G2.com

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