Great Features, Great Service
What do you like best?
The ease-of-use and flexibility that Intelligence Bank offers within the platform. Love having the ability to customize pages and areas within the DAM to suit specific needs and teams. That, coupled with how easy and intuitive the platform has been for end users, has really helped prove its value. Love how well thought-out the UI is around the tools available for each asset. It's well organized and grouped.
Users have remarked at how easy the system is to use, often taking to it with very little instruction or guidance. By far their favorite features are the download presets and image cropping attributes. The ability to adjust an image's copping on a preset and export to numerous file types has been extremely helpful and has saved numerous requests into creative services for that type of work.
The customer service at Intelligence Bank has been outstanding. They have been a great partner, answering our many questions, listening to our feedback, and always being there to offer assistance if needed. We are a very hands-on, DIY organization and Intelligence Bank has been extremely patient and supportive of our desire to run with things.
What do you dislike?
The system is so robust and so flexible, it might be more than what some firms need. While there are certainly off-the-shelf options you can utilize, and Intelligence Bank's team is a huge help, smaller firms/teams without much skill or interest in dealing with “under-the-hood” options might be overwhelmed. There are also a lot of bolt-on options that cost extra, so you really need to understand what your needs are and what you're paying for upfront. The nice thing is that they're easy to work with and are super-generous when it comes to making sure you're satisfied.
What problems are you solving with the product? What benefits have you realized?
Love how easy and intuitive their UI is. The robust search and filter features have helped make finding assets easy for users. The customizable template feature has allowed us to cut down on simple creative requests. Everything about this platform has helped us tremendously while teleworking - from sharing large asset files across teams to having one online instant access location for everyone to go to for things.
