FluentStream Technologies

What do you like best?

We utilize Fluent Stream for our inbound Call Center. Having looked at several options available we found FluentStream could meet our needs at a much lower cost then competitors offering similar features. We have been using FluentStream for over a year now and when ever we have questions, concerns, or need assistance they bring it! Customer Service from them is beyond my exceptions or today's norms. Quick, responsive, caring, effective are all words I would use to describe the service we have received.

What do you dislike?

We hit a few minor bumps as we first rolled out, nothing that impacted our ability to serve our customer. We all wish everything we used never hit a bump or challenge, although the reality for us was those existed for us at start up. Some of it was us, some was them. What I disliked was that we had bumps, however even in this dislike FluentStream never missed a beat in taking care of us and reacting with the needed level of responsiveness and service we required.

Recommendations to others considering the product:

Compare Feature set, cost, and Service and I believe these guys will come out in the top choices if not significantly ahead of the pack

What problems are you solving with the product? What benefits have you realized?

With the addition of FluentStream to our call center I have greater visibility in to what is occurring with our agents, how we are treating our consumers, and real time visibility to performance metrics. Using those metrics we identified some bottle necks in our processes and were able to using skill routing and auto-attendant features with in the FluentStream solution to bring significant improvement.