Terrible product, terrible service. Avoid it!
What do you like best?
Calls would connect most of the time. I had to constantly call in with call examples to troubleshoot constant call quality issues even with QoS setup, and when calling land lines.
What do you dislike?
When we used them, we couldn't provision our own phones... I had to call them.
Call quality issues constantly.
The cloudcall app was buggy - it would pop to the foreground randomly throughout the day, annoying my users.
The app was unstable - The app became locked up on occasion, where the only fix was to uninstall/reinstall.
All of the call history/records were in Military time.... with no option to change it.
When employees leave and i would delete a user/phone, people could still leave them voicemails, but we'd have no way to check them??? This led to customers complaining our follow-through was poor. We had no idea. The calls should have reverted back to the main line once removed from the user.
Reports were useless since calls answered by a receptionist and then transferred would be credited to the receptionist instead of the end user.
The admin portal was patched together and sloppy. Not sure how much its changed in 2 years.
What problems are you solving with the product? What benefits have you realized?
none.
