Clootrack is the fastest Customer Experience Analytics platform. It helps you understand the actionable qualitative customer priorities, real time. Clootrack obtains these insights from customer conversations, feedbacks and reviews.
Clootrack obtains open ended customer conversations from wide range of data sources – both online and private enterprise data. Online data sources include ecommerce sites, forums, blogs, social media etc. Private enterprise data can be any data source in text including customer care tickets, open ended NPS surveys, website/app feedbacks, chat bots etc.
Clootrack insights are unbiased, requires minimal configuration and supports 55 languages.
Clootrack Analytics is used by 150+ large enterprises globally, including fortune 500 companies.
The following are areas where Clootrack can help you:
1) Unified View of Customer Experience
Clootrack presents a single view of customer experience based on customer feedbacks from diverse channels both online and enterprise data. This helps as a single source of truth across departments which helps to align stake holders and act on focus areas fast.
2) Unified View of Brand Health
Clootrack platform acts as a real time brand track, obtaining competitive intelligence on a regular basis for brands to see how their equity moves vis a vis competition.
3) eCommerce Category Benchmarking
Continuously benchmark your brands performance vis a vis competition across all major ecommerce platforms using Clootrack. Obtain real time view of factors that drive star ratings
4) Campaign Track
Understand qualitative feedbacks to social media campaigns through brand and influencer handles, to fine tune messaging and outreach.
5) Identify Whitespace Opportunities
Clootrack helps you identify whitespace opportunities in your category and adjacencies close to real time. The analysis is unbiased and based on millions of customer conversations online.
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