In a fast-paced regulated environment, you need to be able to collect customer complaints, categorize the incidents, and process them for a timely and effective disposition. You also need to be able to track the complaints, escalate them if necessary, and identify any correlation or related quality events to get the big picture. MasterControl’s robust complaint management system is designed to address all of those needs every step of the way, from the complaint input through disposition and resolution.
MasterControl Customer Complaints
