Best IT Service Management Tools in 2024

9.2

★★★★★

AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through ...

Aisera delivers on both promise of effective AI solution, dedication to partnership for success - Joel S.

Ease of use

9.3

Support

9.2

Ease of Setup

9.6

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7.2

★★★★★

Track-It!

IT Help Desk Software

Track IT Review - Administrator in Retail

Ease of use

7.8

Support

6.9

Ease of Setup

6.4

Languages supported: German, English, French, Italian, Portuguese, Spanish

Platforms: Mac, Win

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Freshservice

Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

Better than Zendesk, Simple and Intuitive - Ehtesham I.

Ease of use

9.2

Support

9.1

Ease of Setup

8.9

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8

★★★★★

EasyVista Service Manager

EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today's enterprise.

Partnering with EasyVista has been since they first came to the US - Deborah M.

Ease of use

6.8

Support

7.7

Ease of Setup

6.7

Languages supported: Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Slovenian, Spanish, Chinese (Simplified)

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7.4

★★★★★

SunView ChangeGear

SunView ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

Nice program for tracking work within our company following the ITIL process - User in Utilities

Ease of use

7.8

Support

7.1

Ease of Setup

0.0

Languages supported: English, French, Spanish

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8.4

★★★★★

Jira Service Management

Built on Atlassian's Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

Easy to set up, easy to train, easy to use - Steve A.

Ease of use

8.0

Support

8.3

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.8

★★★★★

SolarWinds Service Desk

SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

Workflow - Jordan H.

Ease of use

9.0

Support

8.7

Ease of Setup

0.0

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.0

★★★★★

Squadcast

Squadcast is an easy-to-use end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Decent experience while using squadcast for Incident management - Bipin M.

Ease of use

9.1

Support

8.9

Ease of Setup

9.3

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Micro Focus Service Management Automation X (SMAX)

Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

Platform to manage and optimize customer service and IT services - Patrick F.

Ease of use

7.7

Support

8.2

Ease of Setup

0.0

Languages supported: Arabic, Danish, German, Greek, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

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8.0

★★★★★

Alemba Service Manager

vFire is an enterprise level IT service management software tool.

Alemba vFire - Executive Sponsor in Government Administration

Ease of use

7.7

Support

7.8

Ease of Setup

7.8

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8.2

★★★★★

Issuetrak

Issuetrak helps your team track tickets, issues, & requests with features like auto-assignment, ticket escalation, at-a-glance dashboard metrics, detailed reporting, custom forms, user-defined fields, and much more. Submit tickets via email, mobile, web form, or web portal. Define your workflow with simple task lists or complex branching. Issuetrak is highly configurable, quickly implemented, & easy to use. Cloud or on-premise deployment.

IssueTrak's Help Desk software has been a great benefit to our organization. - Administrator in Electrical/Electronic Manufacturing

Ease of use

8.2

Support

8.1

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2

★★★★★

Microsoft System Center

Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

Microsoft System Center - Lifesaver for Administrators - Amit D.

Ease of use

7.7

Support

8.3

Ease of Setup

0.0

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7.2

★★★★★

Footprints Service Desk

Service desk software designed for the way people use technology

Footprints is a pretty good service desk - User in Higher Education

Ease of use

7.1

Support

6.9

Ease of Setup

7.0

Platforms: Win, Linux

Price: $$$$$

Business Size: 1

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7.6

★★★★★

SolarWinds Web Help Desk

Web Help Desk & Asset Management Software.

Easiest Help Desk solution i've used. - Administrator in Hospital & Health Care

Ease of use

7.8

Support

7.3

Ease of Setup

7.7

Languages supported: Arabic, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Georgian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Turkish, Chinese (Simplified), Fijian

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

SysAid

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

Great cloud solution with very good support - Michael D.

Ease of use

9.0

Support

9.2

Ease of Setup

8.8

Languages supported: Arabic, Bulgarian, Catalan, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Uzbek, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.0

★★★★★

ServiceNow Customer Service Management

Great service isn't just the responsibility of the customer service department. Connect customer service with other departments to identify and resolve issues faster, reduce costs, and increase satisfaction using Customer Service Management.

Makes Service management a breeze - Administrator in Education Management

Ease of use

7.3

Support

8.1

Ease of Setup

0.0

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7.8

★★★★★

Clarity SM

Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.

Great tool that encompassing all service needs - User in Hospital & Health Care

Ease of use

Support

Ease of Setup

Languages supported: German, English, French, Italian, Japanese, Portuguese, Spanish, Chinese (Simplified)

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8.6

★★★★★

IBM Control Desk on Cloud

Rapid expansion of information technology has transformed the way organizations create value. Yet as users and the infrastructure grow to take advantage of the automation and insights IT delivers, managing the resulting multivendor, multiplatform environment becomes an increasingly complex task. IBMВ® Control Desk provides the IT service management (ITSM) needed to simplify support of users and infrastructure. It reduces costs and increases ...

Control desk but it is Cloud based. - Lorenzoгѓгѓ¬гѓігѓ„г‚© M.

Ease of use

Support

Ease of Setup

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7.6

★★★★★

Ivanti ITSM

Ivanti Help Desk Software, provides a customer service helpdesk software for dealing with inbound ticket requests from any channelemail, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities.

IT Service Management Solution that exapnds our support team's reach - Bennett S.

Ease of use

Support

Ease of Setup

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6.6

★★★★★

ServicePRO

Help Desk Management System

One of the best pest software companies out there. - Blake P.

Ease of use

Support

Ease of Setup

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10.0

★★★★★

AssetSonar

Manage your hardware and software assets across locations with our cloud-based IT asset management software. AssetSonar keeps you up-to-date with real-time insights relating to checkout, hardware details, and service histories. Auto-discovery and license management make purchasing and license renewal decisions effortless. It allows you to track licenses and warranties, schedule services, scan asset labels, and integrate with Zendesk to ...

This application is a real-time cost tracking tool. - Arthur L.

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.0

★★★★★

OTRS

OTRS is a customizable support desk that manages workflows and structures communication.

Effortless support and incident management from a simple, lean and straightforward system. - Diego M.

Ease of use

9.2

Support

8.9

Ease of Setup

8.1

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

TeamDynamix

The TDX Platform delivers integrated, cloud-based work management that brings Service Management and Project Portfolio Management together for improved efficiency and effectiveness. Serving stakeholders throughout the organization is easier than ever with a comprehensive service portal that includes a customizable service catalog & knowledge base.

It gives the combined organizations and bunch organization programs. - Joshua F.

Ease of use

8.4

Support

9.4

Ease of Setup

8.8

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9.0

★★★★★

Alloy Navigator

Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations.

Great product - Yuritzin A.

Ease of use

8.4

Support

9.0

Ease of Setup

8.2

Languages supported: German, English, French, Italian, Portuguese, Russian, Spanish, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.2

★★★★★

BMC Helix Remedyforce

BMC Helix Remedyforce is comprehensive IT service management that easily scales and adapts to the needs of mid-size companies. Built on Salesforce cloud, it allows you to seamlessly combine IT operations management (ITOM) and cognitive capabilities to ensure the business is efficient, compliant, and secure.

Good and essential tool for ticketing purpose - User in Information Technology and Services

Ease of use

7.0

Support

7.3

Ease of Setup

6.7

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7.2

★★★★★

BMC Helix ITSM

BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

Finest tool in the market for IT-Service management - YuvaTheja E.

Ease of use

7.2

Support

6.9

Ease of Setup

7.4

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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8.4

★★★★★

Zendesk Support Suite

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

My review about experiences using zendesk support suite at my company betabrand - Frank C.

Ease of use

8.6

Support

8.3

Ease of Setup

8.3

Languages supported: Arabic, Catalan, Czech, Danish, German, Greek, English, Estonian, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

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8.8

★★★★★

TOPdesk

TOPdesk makes ITIL-based service management software for IT, Facilities Management, and eHRM help desks.

Accesible and easy to manage - Marloes v.

Ease of use

8.3

Support

8.9

Ease of Setup

0.0

Languages supported: Danish, German, English, French, Hungarian, Italian, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Matrix42 Service Management

Provides an intuitive app store for users and ITIL-certified service processes for IT departments.

A tool to test and stay with it excellent technical support management. - Phillip B.

Ease of use

Support

Ease of Setup

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9.0

★★★★★

Agiloft Service Desk Suite

Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Flexible ITIL Service Desk solution.

The best system for keeping track of the details. - Matt G.

Ease of use

7.5

Support

9.4

Ease of Setup

0.0

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