Best Customer Success Software in 2024

8.2

★★★★★

ZoomInfo InboxAI

ZoomInfo InboxAI recommends playbooks based on your data, provides health score and retention probability, coaches your team to be proactive and assists them when out reaching their customers. Days to implement in your Salesforce and Gainsight (optional).

The tool I depend on most - Cody K.

Ease of use

8.5

Support

8.0

Ease of Setup

0.0

Languages supported: English

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8.8

★★★★★

Strikedeck

Strikedeck is a Customer Success solution that easily implements all of business processes and data fields to increase customer engagement with workflow automation and personalization.

Outstanding CRM for CSMs - James J.

Ease of use

8.2

Support

8.8

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Gainsight

A complete customer success platform

Platform with infinite possibilities - Jess M.

Ease of use

7.8

Support

9.1

Ease of Setup

0.0

Languages supported: English

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9.2

★★★★★

Skilljar Customer Education Platform

Skilljar is an easy way for businesses to educate their customers, vendors, and partners. Skilljar's cloud-based, mobile-responsive learning management system (LMS) enables businesses to scale their customer and partner training programs (aka extended enterprise).

Skilljar makes customer education possible for all - Ben P.

Ease of use

8.6

Support

9.4

Ease of Setup

0.0

Languages supported: German, French, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Chinese (Simplified)

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9.2

★★★★★

CustomerSuccessBox

CustomerSuccessBox is an actionable customer success platform for B2B SaaS companies.

Eagleview - Divyanshu S.

Ease of use

8.6

Support

9.3

Ease of Setup

0.0

Languages supported: English

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Free Trial

10.0

★★★★★

Custify

Next-Generation Customer Success Software For B2B SaaS

Every CS team should implement Custify - Mihai S.

Ease of use

10.0

Support

0.0

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Klient PSA

Klient helps companies transform service delivery and client success with our next-generation Professional Services Automation (PSA) solution built 100% native on the industry's leading cloud platform from Salesforce. Krow provides a complete PSA solution by combining project management tools with resource planning, time & expense, time-off management, billing, social collaboration, document sharing, and analytics delivering a 10x faster ...

Successful transformation - Executive Sponsor in Information Technology and Services

Ease of use

8.3

Support

8.8

Ease of Setup

0.0

Languages supported: English

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8.8

★★★★★

HubSpot Service Hub

Today, customers expect resolutions in minutes and personalized, 24/7 service through various channels. But most customer service teams struggle to meet these growing demands because their tools and data live across multiple sources.Service Hub brings all your customer service data and channels together in one place, and helps scale your support through automation and self-service. The result? More time for proactive service that delights, ...

Marketing tool that can also handle customer service - Jacob S.

Ease of use

8.6

Support

9.0

Ease of Setup

6.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0

★★★★★

Thought Industries

Thought Industries provides learning delivery and monetization tools through a customizable white-label platform. From creating online courses to managing an online learning business, the platform hosts a library of features that enable organizations to get to market quickly and cost-effectively.

TI is a great partner who listen and respond to requests - Joel T.

Ease of use

8.0

Support

9.6

Ease of Setup

8.0

Languages supported: German, English, French, Japanese, Portuguese, Spanish, Chinese (Simplified)

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Free Trial

10.0

★★★★★

Quality Driven Software

Quality Driven Software helps labor service business owners scale their businesses with a streamlined, data rich customer survey.

A Must-Have for Cleaning Businesses - Administrator in Consumer Services

Ease of use

Support

Ease of Setup

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8.8

★★★★★

inSided Online Community Platform

Build, integrate and manage branded customer communities across digital touchpoints and devices

Excellent community platform with fast time to value and a great team - Alex F.

Ease of use

8.9

Support

8.6

Ease of Setup

0.0

Languages supported: German, English, French, Dutch, Spanish, Chinese (Simplified)

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9.4

★★★★★

Vitally

Vitally helps your B2B company ensure the right customers continuously use your product in the right way.

Clean & simple customer system of record, with the best health scoring I've seen. - Taylor M.

Ease of use

9.0

Support

9.7

Ease of Setup

0.0

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9.4

★★★★★

ChurnZero

ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.

Serious bit of kit and great support team - Emma M.

Ease of use

8.5

Support

9.5

Ease of Setup

8.2

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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Free Trial

8.6

★★★★★

Totango

Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

Totango has made our customer interactions better - Kristin H.

Ease of use

8.4

Support

8.6

Ease of Setup

9.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

CustomerGauge

Based on the industry-standard Net Promoter SystemВ®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.

Great cooperation with CustomerGauge - Marianne M.

Ease of use

8.7

Support

9.6

Ease of Setup

8.0

Languages supported: Afrikaans, Arabic, Bengali, Bulgarian, Czech, Danish, German, English, Estonian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Korean, Mongolian, Dutch, Norwegian, Polish, Portuguese, Russian, Albanian, Swedish, Turkish, Vietnamese, Chinese (Simplified), Fijian, Maltese

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6

★★★★★

Bolstra

Bolstra is an agile customer success management platform that helps companies plan, manage and engage with their customers.

Started out strong ... didn't end that way - Administrator in Marketing and Advertising

Ease of use

8.2

Support

8.4

Ease of Setup

8.6

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2

★★★★★

Quala

Quala is a single workspace for customer-facing teams — a powerful way to capture and combine quantitative and qualitative data from your people, products, and more.

Great product, team, and partnership - Brendon A.

Ease of use

Support

Ease of Setup

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4.0

★★★★★

Headway APP

Headway offers changelog-as-a-service and a public page to keep the customers informed.

Needs Tuning - Tiffany B.

Ease of use

Support

Ease of Setup

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8.2

★★★★★

Awario

Awario is a smart way to monitor, engage, and impact the Web for businesses and individuals alike. Take a moment to set up an alert with AWAR.IO by simply entering your keywords, and never miss an important conversation again.

Awesome Awario Answers! - Timothy F.

Ease of use

8.3

Support

8.1

Ease of Setup

9.2

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.4

★★★★★

BlueSnap Accounts Receivable Automation

BlueSnap Accounts Receivable Automation enhances your accounting and CRM system with workflow automation, business intelligence, and programmatic best-practices to increase efficiencies for your finance, sales, support and HR teams.

Great product easy to use and implement. - Alan P.

Ease of use

9.4

Support

9.2

Ease of Setup

0.0

Languages supported: English

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8.8

★★★★★

Accelo

Manage your entire business from one simple place. From prospect to payment, automate your processes and gain the visibility you need to grow your business.

A Powerful tool where the power relies on you - Andrew T.

Ease of use

8.2

Support

8.7

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.8

★★★★★

Salesmachine

Salesmachine is a realtime scoring platform that follow the health of customers in realtime and generates automatic tasks, emails & notifications to increase conversion rate and reduce churn!

Optimizing our Inside Sale's Team's Time with Salesmachine - Hannah R.

Ease of use

8.6

Support

8.8

Ease of Setup

8.6

Languages supported: English

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9.8

★★★★★

AcademyOcean

AcademyOcean is a smart LMS for your business. It has one of the highest ratings on G2Crowd (9.9) due to its ease of use. The most popular use cases for the service are:- Employee training- Customer onboarding- Partner training and certificationLaunch and manage different Academies for different audiences within one AcademyOcean account.

Great product for team training - Р’Р»Р°РґРёСЃР»Р°РІ .

Ease of use

9.8

Support

9.6

Ease of Setup

0.0

Languages supported: Azerbaijani, Belarusian, Bosnian, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Kazakh, Kirghiz, Latvian, Lithuanian, Malay, Dutch, Norwegian, Portuguese, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swedish, Turkish, Ukrainian, Uzbek, Chinese (Simplified)

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9.2

★★★★★

GridBuddy Cloud

Combine any data across multiple objects into a single view—create easily configure spreadsheet-like workspaces where anyone can quickly create, mass update, and delete records without clicking around multiple screens.

Transformed the way we use salesforce, and we are thankful - Bilal C.

Ease of use

8.9

Support

9.2

Ease of Setup

8.7

Languages supported: English, Russian, Chinese (Simplified)

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8.8

★★★★★

WorkRamp

WorkRamp is a modern training software that helps growing customer facing teams onboard, train, and certify their employees. The platform empowers reps to be more productive by taking training and knowledge materials to where they already work like SFDC, Slack and Chrome. Paired with dynamic and engaging learning paths and certifications, WorkRamp starts having an impact on team success immediately.

Game changer - Aaron M.

Ease of use

8.8

Support

8.8

Ease of Setup

0.0

Languages supported: English

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9.2

★★★★★

Gemseek

GemSeekCX Management platform helps you deliver outstanding customer experience when it matters and to achieve continuous improvement and growth. Measure how well you keep your promises at every touchpoint and get crystal clarity on how to transform your business to indulge customers beyond satisfaction.вЂ‹ Our platform has 3 core modules:UNDERSTAND - Build surveys quickly and easily - вЂ‹create your own surveys or use our templates to guarantee ...

allows us to solve a large number of problems in a much more organized way - Amanda H.

Ease of use

8.6

Support

9.4

Ease of Setup

8.0

Languages supported: Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Turkish, Ukrainian

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9.0

★★★★★

Amity

Amity is the single platform for managing the entire SaaS customer lifecycle. With the ability to track customer engagement and proactively manage customer value, you succeed in all three-core stages: Get Customers, Keep Customers, and Grow Customers.

Monitoring health, actions, tasks and interactions in one place - Amanda B.

Ease of use

7.9

Support

9.1

Ease of Setup

0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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Free Trial

9.6

★★★★★

onboardX

onboardX is an online tool to build segmented in-app guides for your web product without writing code and real time deploying.

Onboard the most flexible virtual application - User in Consumer Services

Ease of use

Support

Ease of Setup

Languages supported: English

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Free Trial

8.6

★★★★★

Gleantap

Gleantap is a customer engagement platform designed to help businesses drive growth.

Wide-Open Untapped Channel - Agency in Marketing and Advertising

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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6.6

★★★★★

ServiceSource

We help companies succeed in the Recurrin gRevenue Economy & create loyal customers. Delivering results through the leading Cloud application, Renew OnDemand.

Great way to manage customer contract renewals process - User in Information Technology and Services

Ease of use

Support

Ease of Setup

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