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inSided is the only Customer Success Community Platform built to help SaaS companies improve customer success and retention. A unique combination of online community and robust self-service knowledge base, the platform measurably increases engagement, while giving Customer Success teams more time for high-value contributions to the business.
Customer Reviews
Alex F.
Advanced user of inSided Online Community PlatformThe sales process was very customer-success centric (success plan and business goals) and it was quick to get it live. It is simple to set up and customize and we received exceptional support from the onboarding team.
There are still some features that I might say are "missing" compared to competitors but I would take fast time to value over feature depth any day. Their roadmap is ambitious and working to introduce more functional depth
We have unified our customer-facing supporting system (academy, support, docs) in one place, driving adoption of all of our content and weaving in an ineractive community layer. We are also highlighting the use cases our customers have built with our product and getting inbound expansion leads from customers that want to do more with our software after reading about outcomes from other customers.
