Best Customer Self-Service Software in 2024

9.0

★★★★★

Tracker

NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Awesome application for resolve business issues. - User in Information Technology and Services

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial

8.0

★★★★★

phpMyFAQ

phpMyFAQ is a mobile-friendly, feature-rich, scalable open source FAQ software using PHP or HHVM.

Excellent Open Source FAQ platform - Administrator in Design

Ease of use

Support

Ease of Setup

Read full review

Free Trial

8.0

★★★★★

Integrated end to end integrated customer service management solution with escalation maps, automated workflows, and performance measurements. It has integrations and customization capabilities. You may design processes and interfaces for each issue type separately. It is compliant with ISO 10002 certifications.

Easy to use and user friendly costumer service tool - User in Broadcast Media

Ease of use

Support

Ease of Setup

Languages supported: English, Turkish

Read full review

Free Trial

7.0

★★★★★

Eptica Self Service

Eptica is the leading European provider of multi-channel customer interaction software. Eptica allows more than 280 companies to deliver consistent, managed service across all channels (web, email, chat, fax, letter and SMS). These web based applications enable dramatically improved customer experience and business effectiveness.

This is the future - Luka N.

Ease of use

Support

Ease of Setup

Read full review

Free Trial

7.0

★★★★★

PHPJabbers Knowledge Base Builder

A simple, yet powerful knowledge base software to help you maintain a complete Q&A section on your website. Organize content in categories and subcategories, add multimedia and format text using an integrated WYSIWYG editor. The script provides you with a very easy admin with role based access and ability to set options, add questions/answers, responsive front-end, multilanguage support, glossary management and widgets.

An excellent tool for guiding your customers or creating a knowledge base on a certain topic - Codrut N.

Ease of use

Support

Ease of Setup

Read full review

Free Trial

6.0

★★★★★

ComAround Knowledge

ComAround Knowledge is an easy-to-use knowledge management and self service tool that specializes in capturing, structuring and sharing knowledge throughout the support flow.

Mitigated impression about ComAround - Nicolas H.

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial

6.0

★★★★★

Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Best customer support tool - Consultant in Design

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial

5.0

★★★★★

Copiny

Create an online community for support & feedback that customers

copiny - User in Apparel & Fashion

Ease of use

Support

Ease of Setup

Read full review

Free Trial

10.0

★★★★★

Deepser

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: ...

All I need in a single platform - Anna R.

Ease of use

Support

Ease of Setup

Languages supported: Danish, German, English, French, Italian, Dutch, Portuguese, Spanish, Swedish

Read full review

Free Trial

10.0

★★★★★

LabiKnow

LabiKnow - Knowledge Base Software with Embeddable Help Widget, Announcements and Contact Form.

One of the most promising knowledge database widgets - Anton E.

Ease of use

Support

Ease of Setup

Read full review

Free Trial

10.0

★★★★★

Reply.ai

Reply.ai is an enterprise-level bot building platform.

Visual conversational agent authoring tool for non-devs and devs alike - User in Higher Education

Ease of use

Support

Ease of Setup

Read full review

Free Trial

10.0

★★★★★

Mavenoid

Mavenoid automates tech support for any product. Start freeing up time and get happier customers now. Get a demo.

Great experience - Administrator in Mechanical or Industrial Engineering

Ease of use

Support

Ease of Setup

Languages supported: German, English, French

Read full review

Free Trial

10.0

★★★★★

Capacity

Capacity is the secure, AI-native knowledge sharing platform. Artificial intelligence to help you save time and work smarter.

Time Saving = Money Saving Product - Administrator in Real Estate

Ease of use

Support

Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial

1.0

★★★★★

SmartSupport

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution.

Smart Support Team is lousy at all they do - User in Machinery

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial

0.0

★★★★★

Inbenta Knowledge

Utilizing patented NLP and AI technology, Inbenta is a global software company that provides highly accurate search solutions for customer support, e-commerce and chatbots to understand the meaning behind search queries, leading to a better customer experience and fewer support tickets.

-

Ease of use

Support

Ease of Setup

Languages supported: Catalan, German, English, French, Italian, Japanese, Korean, Dutch, Portuguese, Russian, Spanish, Turkish, Chinese (Simplified)

Read full review

Free Trial

0.0

★★★★★

FAQHub

FAQHUB makes it easy and quick for your customers to find what they are looking for in the FAQ section without having to reach out to customer service. This tool is designed to enhance your customers' experience and to reduce the load on your customer service team.

-

Ease of use

Support

Ease of Setup

Languages supported: English

Read full review

Free Trial

0.0

★★★★★

OMQ Help

OMQ Help is an auto-searching help page similar to FAQ. The intelligent knowledge database reacts to ongoing changes in customer behavior. The order of displayed solutions in your self service portal depends on the current request frequency. Automatic auto-completion guides your customers to the right solution in real time.

-

Ease of use

Support

Ease of Setup

Languages supported: Bulgarian, Czech, Danish, German, Greek, English, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Tamil, Tagalog, Thai, Turkish, Ukrainian, Chinese (Simplified)

Read full review

Free Trial

0.0

★★★★★

Ozmo

Ozmo's support platform offers all of the tools and more that an omnichannel support platform can offer. In its single source platform, Ozmo offers complete agent assistance, self support and service adoption solutions to solve customers technology needs successfully at any time in any channel.

-

Ease of use

Support

Ease of Setup

Languages supported: English, French, Spanish

Read full review

Free Trial

0.0

★★★★★

LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service;- HelpWidget with automatic replies, to reduce the number of incoming requests;- Shared Email Inbox/ Ticketing System to properly and in a timely manner work on ...

-

Ease of use

Support

Ease of Setup

Read full review

Free Trial

0.0

★★★★★

Agatha

Agatha Answers by Forethought is an AI-powered teammate to help customer-facing teams find answers quickly and respond faster — reducing time-to-resolution by 30%. After scanning an open support ticket to understand intent, Agatha automatically pulls relevant information from all your knowledge sources (past tickets/cases, help articles, cloud docs, etc) directly into your helpdesk (Salesforce, Zendesk, Front, etc) and recommends the best answer.

-

Ease of use

Support

Ease of Setup

Languages supported: Afrikaans, Arabic, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Kazakh, Kirghiz, Korean, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Yoruba, Chinese (Simplified), Chinese (Traditional)

Read full review

Free Trial

0.0

★★★★★

GUURU

GUURU was founded in 2016 in Switzerland with the vision of enabling people to share their expertise with others in real-time.GUURU provides companies with an end-to-end omnichannel solution to resolve all first-level support inquiries through a single platform solution supercharged by their most experienced and skilled customers.GUURU is easy to implement and even easier to use. Its smart routing engine makes sure that incoming customer ...

-

Ease of use

Support

Ease of Setup

Languages supported: German, English, French, Italian, Portuguese, Spanish

Read full review

Free Trial

0.0

★★★★★

CXInfinity

CxInfinity is a contact center solution provider for omnichannel engagement. We intend to create software that equips businesses to engage with their customers in real-time, when and where it matters the most. Our solutions are designed for all size businesses, from enterprises to startups and all industries, including Credit Unions and banks, insurance, e-commerce, and more. We believe our single box setup with powerful integration can elevate ...

Amazing Marketing Tool - Administrator in Information Technology and Services

Ease of use

Support

Ease of Setup

Languages supported: English

Read full review

Free Trial

0.0

★★★★★

TABLE

TABLE provides all-in-one, on-demand customer service in one seamless interface. We connect every channel and interaction in a global, unified platform shared by you and your customers. TABLE uses context-specific, media-rich features like customizable chatbots, voice and video calling, secure payment and agreement processing, appointment scheduling, and much more. TABLE allows any brand, from retail to financial tech, to create an online ...

-

Ease of use

Support

Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial

0.0

★★★★★

KMS Lighthouse

KMS Lighthouse provides you with a state-of-the-art knowledge solution, where enterprise knowledge and customer experience are the heart of the business. Your customers or your agents can access consistent and accurate information at the click of a button, in mere seconds.

-

Ease of use

Support

Ease of Setup

Languages supported: German, English, French, Hebrew, Polish, Romanian, Russian, Spanish, Thai

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

Read full review

Free Trial