Eptica is the leading European provider of multi-channel customer interaction software.
Eptica allows more than 280 companies to deliver consistent, managed service across all channels (web, email, chat, fax, letter and SMS). These web based applications enable dramatically improved customer experience and business effectiveness.
Customer Reviews
Luka N.
Advanced user of Eptica Self ServiceIts excellent that the customers help themselves!! This is the next big thing in any b2c company who cant employ real customer support or for any business that is getting 100 of equal questions, day by day.
The design is really not my style, but ok. There really isnt much to dislike about Eptica. Maybe when the AI will get more inteligent in time, but this is OK with me (for now).
The nonsense questions when customers have on a daily basis are now resolved right away.
