SmartSupport

SmartSupport unifies knowledge base software and community forums to deliver an all-in-one SaaS web self-service solution.

SmartSupport

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User in Machinery

Advanced user of SmartSupport

★★★★★

Smart Support Team is lousy at all they do

What do you like best?

This program and the team that use it provide next to no value. There is nothing I like about it.

What do you dislike?

Slow response time, tickets are confusing to create

Recommendations to others considering the product:

Don't touch it.

What problems are you solving with the product? What benefits have you realized?

It is supposed to be our one stop for all technical issue solutions and tech provisioning. No true benefits have been realized.

Review source: G2.com