FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.
Customer Reviews
Sharon C.
Advanced user of FICO Customer Communication ServicesThat is easy to access. I also like the fact that the "FICO" name is associated with this. To me this would make one more at ease to use. Then also, to a plus to know that other recognizable companies are customers.
I wouldn't necessarily say this is a dislike but there's nothing that make them stand out. If one were to just go to their site, it says all the same things every fraud protection company does. What makes this one stand out from the others?
On your homepage, you should have a phone number as a contact, not just the electronic method. Someitmes, people are turned off by not having a real person to speak to. Or have an open chat available. Immediate contact is always the best oppost to the 24 -48 hour turn around.
As I stated earlier, it is easy to access. Not too complicated and the name recognition is a plus. Associates are more at ease to use with out worrying about personal data.
