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Best Contact Center Workforce Software

Products Buyer's Guide
8.4
Calabrio ONE
★★★★★

Calabrio ONE

Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.

Great Experience! - Cameron M.

Ease of use
8.7
Support
8.1
Ease of Setup
0.0
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7.2
injixo
★★★★★

injixo

injixo is a powerful and easy-to-use cloud workforce management suite for forecasting, scheduling and intraday management. It helps you to do more business and create happier customers while lowering costs and reducing effort.

Shift and performance management tool for contact centre - User in Telecommunications

Ease of use
8.1
Support
7.2
Ease of Setup
7.5

Languages supported: German, English, French, Italian, Dutch, Spanish

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9.2
VCC Live
★★★★★

VCC Live

VCC Live provides innovative cloud-based contact center solutions that empower our clients to provide the best customer experience.

User friendly tool, all channels in one place, very responsive support (Account Manager) - Administrator in Financial Services

Ease of use
8.9
Support
9.4
Ease of Setup
9.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.0
nGAGEMENT
★★★★★

nGAGEMENT

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents' behaviors by leveraging people's natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to ...

nGAGEMENT - Administrator in Consumer Services

Ease of use
9.7
Support
10.0
Ease of Setup
0.0

Languages supported: English, French

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9.8
Contact Center by Evolve IP
★★★★★

Contact Center by Evolve IP

Imagine a call center solution that provides your contact center managers with more control and deeper insight into your operations. Evolve IP's cloud based Call Center provides incredible control and benefits to your business that can't be achieved with cumbersome on-site equipment and systems.

Great Cloud Company with fast response time - Carey H.

Ease of use
Support
Ease of Setup

Languages supported: English

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8.6
Genesys Cloud
★★★★★

Genesys Cloud

Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

User Friendly and Easy to Train - Jodie E.

Ease of use
8.7
Support
8.6
Ease of Setup
8.6

Languages supported: Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Turkish, Chinese (Simplified), Chinese (Traditional)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0
Altitude Xperience
★★★★★

Altitude Xperience

Altitude Xperience suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.

Platform Administrator - JoГЈo Z.

Ease of use
7.8
Support
7.7
Ease of Setup
8.6

Languages supported: English, French, Portuguese, Spanish

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8.6
Genesys Engage
★★★★★

Genesys Engage

Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

Genesys Engage is amazing! - Vanessa R.

Ease of use
8.0
Support
8.7
Ease of Setup
8.3
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9.2
Enghouse Interactive Contact Center
★★★★★

Enghouse Interactive Contact Center

Enghouse Interactive Contact Center delivers interaction management solutions from Arc Solutions, CosmoCom, Datapulse, Syntellect, Telrex, & Trio.

Very Pleased with the Enghouse product and service - Randy R.

Ease of use
Support
Ease of Setup

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.2
LiveVox
★★★★★

LiveVox

LiveVox is a next-generation contact center platform that seamlessly integrates Omnichannel Communications, CRM, and WFO.

LiveVox Review - Ashley S.

Ease of use
Support
Ease of Setup

Languages supported: English

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8.4
3CLogic Cloud Call Center
★★★★★

3CLogic Cloud Call Center

Deliver amazing customer experiences and drive effective digital transformation for your enterprise with 3CLogic's cloud contact center software solution. Want to start a conversation? Click below!

3C Logic has been Fantastic. - Al G.

Ease of use
8.2
Support
8.1
Ease of Setup
0.0

Languages supported: English, Japanese

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8.0
CronSights
★★★★★

CronSights

WorkIt! automatically tracks the exact actual time your users spend working on Cases, Leads, Opportunities, and on other standard or custom Salesforce objects.

WorkIT - Administrator in Computer Software

Ease of use
Support
Ease of Setup
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7.0
Arise
★★★★★

Arise

Your outsourced customer service solution should elevate your customers' experience and represent your brand values. The Arise Platform facilitates both.

Arise is a great opportunity! - Ariel L.

Ease of use
Support
Ease of Setup
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7.0
TASKE Contact
★★★★★

TASKE Contact

TASKE Contact is a contact center call management software that offers real-time ACD monitoring, and historical call reporting for the contact center.

Great Monitoring tool! - Jafet C.

Ease of use
Support
Ease of Setup
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7.0
Nectar Desk
★★★★★

Nectar Desk

Nectar Desk is a Cloud Based Call Center Solution and VOIP service for businesses

A great platform for outbound call and SMS campaigns - Nazar M.

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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5.6
Vantage Point
★★★★★

Vantage Point

Vantage Point provides workforce management software and services for call centers. Our systems forecast and schedule more than 300,000 agents in over 500 locations.

System is vague - User in Information Technology and Services

Ease of use
Support
Ease of Setup
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9.4
Assembled
★★★★★

Assembled

Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. Most importantly, we provide schedule transparency not only to support managers/workforce managers, but also to the team handling calls/emails/chats. We allow your ...

A game changer for managing our team - Kayla P.

Ease of use
8.7
Support
9.7
Ease of Setup
8.3
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8.4
Genesys PureConnect
★★★★★

Genesys PureConnect

Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

Great system, extremely customisable to your needs - Jonathan C.

Ease of use
8.5
Support
8.1
Ease of Setup
0.0

Languages supported: Danish, German, English, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)

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8.0
RingCentral Engage
★★★★★

RingCentral Engage

SocialCRM

Ring Central -- Basic Use Only - User in Non-Profit Organization Management

Ease of use
8.6
Support
7.8
Ease of Setup
8.9

Languages supported: German, English, French, Dutch, Spanish

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8.6
CloudTalk
★★★★★

CloudTalk

CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, ...

Good, but no MMS support - Rick P.

Ease of use
9.0
Support
8.3
Ease of Setup
0.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8
Five9
★★★★★

Five9

Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

Great tool for call center! - User in Automotive

Ease of use
8.1
Support
7.7
Ease of Setup
8.1

Languages supported: German, English, French, Polish, Portuguese, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.4
Dixa
★★★★★

Dixa

Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

Amazed at their customer service, but not in a good way! - Rune F.

Ease of use
8.6
Support
8.2
Ease of Setup
7.5

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
Intermedia Contact Center (formerly Telax)
★★★★★

Intermedia Contact Center (formerly Telax)

Intermedia Contact Center (formerly Telax) offers the leading Cloud Contact Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability, and world class deployment and support services. Telax also enables Communications Service Providers to enter the lucrative Contact Center market, with innovative Turnkey Sales & Marketing solutions that allow them to start selling, now.

So far we are quite happy with the system. - Elena S.

Ease of use
8.8
Support
8.5
Ease of Setup
8.0

Languages supported: English, French, Spanish

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8.4
JustCall
★★★★★

JustCall

JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

An easy to use, very versatil and complete dialer. - Diana P.

Ease of use
8.4
Support
8.2
Ease of Setup
8.0

Languages supported: English

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8.2
Aspect Workforce Management
★★★★★

Aspect Workforce Management

Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

Quick to learn, years to appreciate - Graham P.

Ease of use
7.7
Support
8.1
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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7.2
Sharpen
★★★★★

Sharpen

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences.

the interface is quite easy and intuitive with excellent performance when using it - Matt W.

Ease of use
6.6
Support
6.7
Ease of Setup
6.2

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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10.0
DCDial
★★★★★

DCDial

Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and ...

Best customer service - Administrator in Financial Services

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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