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Best Contact Center Workforce Software

Products Buyer's Guide
8.2
Avaya OneCloud CCaaS
★★★★★

Avaya OneCloud CCaaS

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Complete conference system and perfect for events !! - Daniel O.

Ease of use
8.4
Support
7.8
Ease of Setup
7.7
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8.0
Contact Center
★★★★★

Contact Center

Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

Great Product - Nestor N.

Ease of use
8.3
Support
7.7
Ease of Setup
0.0

Languages supported: English

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8.8
Talkdesk
★★★★★

Talkdesk

World's Leading Cloud Call Center Software

Talkdesk: An efficient Tool - Antora D.

Ease of use
9.2
Support
8.7
Ease of Setup
10.0

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.6
NICE CXone
★★★★★

NICE CXone

NICE CXone helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

O nice Г© muito rapido, pratico e agil. - Gustavo A.

Ease of use
8.6
Support
8.4
Ease of Setup
9.1

Languages supported: English, French, Portuguese, Spanish

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8.0
CallFinder
★★★★★

CallFinder

CallFinder is the leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, ...

Good sound quality, Little difficult to navigate - Michael S.

Ease of use
7.0
Support
7.9
Ease of Setup
0.0

Languages supported: English, Spanish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.6
Verint Monet Workforce Engagement
★★★★★

Verint Monet Workforce Engagement

Verint Monet WFO is an affordable and easy to use cloud-based call center optimization software solution which includes workforce management, performance management, call recording and quality assurance. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.

Monet for Team Managers - User in Consumer Services

Ease of use
6.5
Support
7.6
Ease of Setup
0.0

Languages supported: English, French, Spanish

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6.4
Fuze Contact Center
★★★★★

Fuze Contact Center

In today's world, contact centers mean more than just rows and rows of cubicles and talking heads.

It's okay but kind of glitchy - G2 User in Staffing and Recruiting

Ease of use
7.7
Support
5.4
Ease of Setup
0.0
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8.2
Freshcaller
★★★★★

Freshcaller

Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

Freshcaller is a great product - User in Information Technology and Services

Ease of use
8.6
Support
8.1
Ease of Setup
9.0

Languages supported: Catalan, Czech, Danish, German, English, Estonian, Finnish, French, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified)

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
Squaretalk Platform
★★★★★

Squaretalk Platform

The ultimate in flexibility and ease of integration, Axiom cloud contact center gives agents the tools they need to provide high level, personalized service to clients worldwide.

High tech solutions and great customer support. - Administrator in Computer Software

Ease of use
9.8
Support
7.9
Ease of Setup
10.0

Languages supported: English

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8.2
Aspect Via Cloud Contact Center
★★★★★

Aspect Via Cloud Contact Center

The Aspect Via Platform offers modular best-of-breed cloud contact center and workforce optimization applications combined with a common UI and shared, real-time and historical reporting.

It is very user friendly and issues are handled with utmost urgency and care - Tishona G.

Ease of use
8.9
Support
7.8
Ease of Setup
0.0

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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10.0
True Control Center
★★★★★

True Control Center

Whether you're using Microsoft Service Manager or another Help Desk solution, the True Control Center works in conjunction to deliver the next generation of advanced remote support tools for IT teams.

Love it! - Administrator in Hospitality

Ease of use
Support
Ease of Setup
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10.0
Call Center Designer
★★★★★

Call Center Designer

Call Center Designer is a staffing, prediction, modeling, and analysis software tool for your inbound call center.

Call Center Designer - User in Banking

Ease of use
Support
Ease of Setup
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10.0
Ansapoint
★★★★★

Ansapoint

Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to design call centre workforce requirements quickly and easily.

Great product for performance evaluation - User in Computer & Network Security

Ease of use
Support
Ease of Setup
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0.0
Fonetik – Speech Analytics
★★★★★

Fonetik – Speech Analytics

Fonetik enables you to understand what each customer says and feels, right now. Fonetik's affordable and usable speech analytics gives you all the tools you need to tranform the customer experience. Traditional speech tools are complex, designed by analysts for analysts, requiring a technical skillset to get the most from their platforms. Fonetik puts the power into anyone's hands through an intuitive point and click interface designed by ...

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Ease of use
Support
Ease of Setup
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0.0
NICE Uptivity
★★★★★

NICE Uptivity

From NICE, the leader in contact center business performance solutions, comes Uptivity Workforce Engagement Management powerful technologies specifically designed to help your call center deliver a better customer experience.

NICE Uptivity - Lance H.

Ease of use
Support
Ease of Setup
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0.0
Coach – AI-Driven Employee Coaching
★★★★★

Coach – AI-Driven Employee Coaching

Coach enables every agent to be a top performer. Designed to be easy-to-use and easy-to-action, increase the efficiency of coaches and agents with automated machine learning nudges. Improve speed to competency with personalised coaching plans created automatically by machine learning. Decrease variability with behaviourally designed nudges that help agents help themselves.

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Ease of use
Support
Ease of Setup
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0.0
Playbook – Next Best Action
★★★★★

Playbook – Next Best Action

Say "Hello" to Playbook, the market's latest next best action platform with integrated behavioural design to ensure that you're consistently driving customer value. With TMAC Playbook, you can match the best customers with the right product every time. With Playbook, you'll be able to understand the lifetime value of each of your customers and how likely they are to buy primary and secondary products; increase revenues by selling your products ...

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Ease of use
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