Assembled

What do you like best?

As a Team Lead, Assmbled has been an immensely helpful tool in managing team coverage and ensuring proper staffing across channels. Assembled makes it easy to see where your team is staffed, and gives you the ability to make adjustments as needed. It's very easy to handle PTO requests - Assembled provides

useful information for both the requester and the approver such as days in advance and the concurrent time off, which allows both parties to easily make an informed decision on whether to submit a request or not, and whether to approve or deny it.

Lastly, the Assembled team is always available for questions - their support has been exceptional! I'd highly recommend Assembled to anyone scaling teams in need of a workforce management platform to support growth.

What do you dislike?

Assembled was a bit of a learning curve for me, but this is also my first time using a workforce management tool.

What problems are you solving with the product? What benefits have you realized?

Prior to Assembled, we were using multiple spreadsheets to manage PTO, agent channel assignments, etc. We're almost at the point where Assembled is our single source of truth for all of this info.