Call Center Human Quality Assurance

Call Criteria delivers highly efficient and scalable QA services to allow fast and easy analysis of your call center, both as a whole and at the agent level. Our highly trained human analysts review agent-customer interactions using customized scorecards. We will monitor and score every customer interaction to provide immediate and actionable feedback.

Call Center Human Quality Assurance

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Tierra O.

Advanced user of Call Center Human Quality Assurance

★★★★★

Goals

What do you like best?

i like mostly that i can access my calls and learn from them and it helps me to do better

What do you dislike?

there is nothing to dislike it has everything i need

What problems are you solving with the product? What benefits have you realized?

i raised all my poor scores it shows that if i listen to my calls i correct them so when i get back on the phone i get to do even better

Review source: G2.com