Ameyo is providing Industry’s First Mobile Call Center Solution to help the contact center agents work from home using only their smartphones and internet connection.
Ameyo Mobile Call Center Software is an enterprise-level mobile application with complete call center features to allow the contact center agents to work from home with zero infrastructure and using just a Smartphone and internet connection. With Ameyo Mobile Agent application powered by comprehensive reporting and monitoring tools, the supervisors can easily monitor the KPIs and agents’ performance remotely in real-time as well as getting the reports for the same. Since all the data – call recordings, note, dispositions, etc are stored on the server and not on the agent’s phone, there is complete data protection and security. Below are some of the key highlights of the capabilities that the application has to offer:
-High Call Quality with WebRTC
-Dialers – Predictive, Preview and Progressive
-CTI integration to view customer details
– Agent self-monitoring
-Remote Performance and KPI monitoring by supervisor
