8×8 X series promises smarter, more efficient ways to connect with customers and employees. 8×8 says its X Series delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. The vendor says 8×8 X Series includes these communication tools:
– Cloud phone service—Reliable, feature-rich cloud based phone service
– Advanced call forwarding—Never miss an important call again by forwarding your office calls to your cell phone, home phone
– Chat/Messaging—Collaborate with internal and external teams, share text, files, images via group chat
– Business SMS—Send, receive and track text messages
– Presence —See who is on the phone and who is available by checking their status icon; no more chasing people down
– Mobile and Desktop apps—8×8 Work desktop and mobile apps make it simple for teams to connect through voice, chat, and video conferencing
– Online meetings—Collaboration with web, audio and video conferencing
– Internet faxing—Send and receive unlimited faxes online
– Call recording—Easily record and save telephone calls
– Global dial plan—With a global plan, you get unlimited calling to 40 international locations
– Call Quality Analytics —Visibility into all communications
– Supervisor Analytics – Trend analysis and metrics on sites, endpoints and call queues
