UJET is the world’s first and only cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally, and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Learn more at www.ujet.cx
Ashley S.
Advanced user of UJET
★★★★★
Recently started using UJet and I must admit, it's pretty awesome and very easy to use!
What do you like best?
It's pretty easy to use. Easy to switch between available to unavailable to break, ect. I do love that you can see your stats for the day, too! It's definitely helpful for me to see how many calls I'm taking as it helps me always strive to take more and more calls. The countdown timers are also another great and useful feature!
What do you dislike?
I wish you could see more in depth stats. Like weekly stats and averages. I like being able to see how many calls I'm taking each day but it only shows you the day it is. I also work an overnight shift so after midnight the call counter resets, which I wish it didn't. It would be much more helpful if it changed (count restarted) for each shift you work. The biggest negative for me is my phone will not ring at all but I will go from available to missed call without notice.
Recommendations to others considering the product:
Go for it! It's great and easy to learn to use!
What problems are you solving with the product? What benefits have you realized?
I like the way UJet links to our Kustomer system and automatically pulls up customers history. I think they work well together. UJet having the countdown for breaks is another super helpful and useful feature.
Review source: G2.com
