Top Notch Partner Deploying Voice A.I.
What do you like best?
You get a highly responsive and dedicate team when choosing Replicant. In under two months we took the Replicant Think Machine live with 5 use cases and quickly doubled are live use cases over the next month and 1/2.
What do you dislike?
I wish they had a better plateform for ongoing communication between the business and team once you go live. They are great at meeting with you frequently but between those meetings email is the primary communication plateform for suggestions like scripting changes or any other insights you might want their thoughts or to look into. That being said, we have never had an issue with them communicating via email. You just tend to send lots of emails during the intial deployment stages.
Recommendations to others considering the product:
Replicant is going to be one of your vendors that turns out to be true partners in helping achive your self-service and voice a.i. strategic goals. They are going to make sure you understand every step of the process and that you are optimizing their plateform with them.
What problems are you solving with the product? What benefits have you realized?
We are leveraging Replicant's Thinking Machine to handle common customer phone questions first. This is enabling our Customer Service Team to spend time handling complex and revenue generating interactions.
