Miuros is a cloud-based platform, transparently integrated into your everyday tools. Powered by Artificial Intelligence, it understands the past actions of your agents in order to automate tasks, make recommendations, and help managers take faster, data-driven decisions.

Languages supported: German, English, French, Dutch, Spanish

9.6/10 (Expert Score) ★★★★★
Product is rated as #6 in category Contact Center Quality Assurance Software
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Miuros is an all-in-one suite that seamlessly integrates with your existing help desk to bring your data to life.

We enable customer service leaders to optimize their operations through AI. Supercharge your agents to increase their efficiency and decrease first reply times. Obtain actionable Insights that will deliver better customer service so you can focus on keeping your customers happy. Easily Review your customer interactions in a balanced way to analyze how you’re doing and make improvements where needed.

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Customer Reviews

Miuros Reviews

G2 User in Printing

Advanced user of Miuros
★★★★★
Every customer service team needs Miuros

Describe the project or task the product helped with:

Build better customer experiences is the most important thing for our team.

Automate steps of the quality review process (develop several forms, reporting, etc).

Now, we have all our data in one place and accessible for everyone in the team.

What do you like best?

The best thing about Miuros is that it rolls automation, analytics and Quality Assurance

all in one- it's great to just deal with one provider for all of our customer service needs.

AND

We love what Review has done for our QA team. We can automate many steps of the

quality review process and have more time to coach our team. It really is helping us build

better customer experiences.

What do you dislike?

There are sometimes very small technical issues but the Miuros team are very

responsive and have been a great help whenever we have needed them. Thanks guys!

What problems are you solving with the product? What benefits have you realized?

One of the big benefits of Miuros is their Did You Know dashboard that provides key

insights. You can make discoveries that you're not necessarily looking for thanks to

these easy to digest nuggets of information.

AND

It's so important that we have all our data in one place and accessible for everyone in

the team. We don't need data scientists when we have Miuros.

Review source: G2.com

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