Clootrack

Clootrack is an adaptive market intelligence platform which helps brands identify what their customers want from conversations online and within enterprises.

Languages supported: Afrikaans, Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Italian, Japanese, Korean, Latin, Latvian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified)

9.2/10 (Expert Score) ★★★★★
Product is rated as #10 in category Competitive Intelligence Tools Software
Ease of use
8.5
Support
9.4
Ease of Setup
9.2

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Clootrack is the fastest Customer Experience Analytics platform. It helps you understand the actionable qualitative customer priorities, real time. Clootrack obtains these insights from customer conversations, feedbacks and reviews.

Clootrack obtains open ended customer conversations from wide range of data sources – both online and private enterprise data. Online data sources include ecommerce sites, forums, blogs, social media etc. Private enterprise data can be any data source in text including customer care tickets, open ended NPS surveys, website/app feedbacks, chat bots etc.

Clootrack insights are unbiased, requires minimal configuration and supports 55 languages.

Clootrack Analytics is used by 150+ large enterprises globally, including fortune 500 companies.

The following are areas where Clootrack can help you:

1) Unified View of Customer Experience

Clootrack presents a single view of customer experience based on customer feedbacks from diverse channels both online and enterprise data. This helps as a single source of truth across departments which helps to align stake holders and act on focus areas fast.

2) Unified View of Brand Health

Clootrack platform acts as a real time brand track, obtaining competitive intelligence on a regular basis for brands to see how their equity moves vis a vis competition.

3) eCommerce Category Benchmarking

Continuously benchmark your brands performance vis a vis competition across all major ecommerce platforms using Clootrack. Obtain real time view of factors that drive star ratings

4) Campaign Track

Understand qualitative feedbacks to social media campaigns through brand and influencer handles, to fine tune messaging and outreach.

5) Identify Whitespace Opportunities

Clootrack helps you identify whitespace opportunities in your category and adjacencies close to real time. The analysis is unbiased and based on millions of customer conversations online.

Reach out to us for live case studies and demo

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Customer Reviews

Clootrack Reviews

Philip M.

Advanced user of Clootrack
★★★★★
Excellent service with deep insights

What do you like best?

The clarity comes from the natural language sentiments.

What do you dislike?

None so far. it has been an ease to work with the tool.

Recommendations to others considering the product:

If you are crystal clear on what you want for your outcomes. The tool is excellent in bringing together various dimensions for analysis and making sound decisions. Recommend that you have a clear target audience in a topical niche or geographical niche or a combination of both. The overall display of data can be improved upon. But for our current purposes, it gets the point across very clearly.

What problems are you solving with the product? What benefits have you realized?

Attempting to understand viewer sentiment and what insights can we learn from what our viewers had shared from their comments.

Review source: G2.com

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