What do you like best?
Es sorprendente, ya que siempre ofrece todas las herramientas de comunicaciГіn con telefonГa IP en todo el mundo con diferentes alternativas, es la gran ayuda para llevar a cabo el diseГ±o e implementaciГіn de todo un sistema para la campaГ±a de llamadas salientes a travГ©s de su sistema de gestiГіn. De canales y extensiones concurrentes. Su herramienta de construcciГіn IVR ha sido de gran ayuda ya que permite arrastrar objetos y componentes que facilitan un diseГ±o limpio y agradable. La interfaz grГЎfica es muy agradable y ligera para el usuario final. Tiene una fuerte penetraciГіn en el mercado y puede integrarse con CRM.
What do you dislike?
It has many partners worldwide and each partner establishes the prices according to the desired requirement, these prices are not unified. xcally you need the advice of the manufacturer to implement customizable modules since a common administrator user can not make adaptations according to your convenience. One drawback is that if the manufacturer does not offer the support for the PSTN cards of erickson or alcatel that are already obsolete, I do not recommend it if you plan to migrate on this scale
Recommendations to others considering the product:
evolutional use it
What problems are you solving with the product? What benefits have you realized?
replace the very old telephony control units that were out of support. The benefit is satisfactory, since it can make multiple outgoing calls, while, on the other hand, it can respond simultaneously to a process that affects the capabilities of another. Programming automatic ivr is very easy to do.
