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Wix Answers is the industry’s first unified customer support platform. With all support channels built into a single platform, agents are more efficient and teams can gain deeper insights into their operations. Wix Answers uses a centralized, AI-powered approach to knowledge management that makes customers self-reliant, agents more effective, and organizations run more smoothly.
Customer Reviews
Brian A.
Advanced user of WixAnswers.comI like the possibility to create articles and save answers, which makes things much easier for us. Because usually we have recurrent questions, and having articles and save replays, helps us make sure that our client has a proper response and improves our work flow. I also like the ability to filter the tickets by user, date created, feedback, and search tickets by using keywords to make the search process much faster. And setting the ticket priority depending on the client plan and type of question is very helpful to.
There is not a lot of formats that the platform supports, we work with a lot of design files and we need to enter our email in order to be able to download them. It was much more helpful when we were able to see the full name of the client in the notification bar. Sometimes the option to mark the reply as "helpful" or "not helpful" does not appear to our clients even though we use the send and resolved button instead of just send.
Take advantage of the organizational abilities that Wix offers. They are very helpful!
We have some recurring questions from our customers and we are able to solve those much faster by using the articles and the save replays. Also, the custom fields help us find data about our clients in an easier way. So we can easily find all the information that we need in order to solve their issue.
