Verint Performance Management

What do you like best?

Verint Porformance Management is great because it tells you your stats so you know what to work on.

What do you dislike?

A lot of tabs to click on at first so it can be confusing. There's confusion on how quickly it updates itself so you never know when you did well and that can cause some stress because I like to identify the days when I did well because I try my best to replicate those days. Sometimes I do think that Verint can be a little glitchy but that's every app ever. For the most part, the regular days outnumber the glitchy days. I also think that the performance stats can be a little confusing because of how they are worded.

Recommendations to others considering the product:

Start using it sooner than later so you know what to improve. If you're ever curious as to what you're doing wrong or right with your job this is definitely the app you want to be using.

What problems are you solving with the product? What benefits have you realized?

I'm really just using it to look at stats. I've realized it's great because it lets me know what to work on so I can be more productive. It seems like an app that keeps up to date with what you're doing. My only confusion with it is how quickly it updates. I'm assuming it's a weekly update on productivity levels because I have days where I do amazingly and I have my slower days where I'm not doing as amazingly. Either way, it's really great for keeping tabs on how productive you are doing and that is the most important factor when it comes to my job. I need to be able to analyze how quickly I get through calls or how long I am taking to wrap up calls. Another really cool thing is that it will even tell you how customers rate you which is super important to me because I want to have a great rating. The benefits seem to be limitless when it comes to this app. Another thing you can look at is your "adherence" which is basically how much time you are spending on different statuses. The biggest one you should be on is available because that means I get to answer more calls and help out more people. It also helps keep track of your breaks and lunches when you need to take those. You can also get personal messages from your management on how you can do better. Sorry for the long review but long story short about this application is that it is beneficial in several ways.