Vanilla Online Community

Vanilla Forums allows you to create a customized community that rewards positive participation, automatically curates content and lets members drive moderation.

Languages supported: Arabic, German, English, Persian, Finnish, French, Hebrew, Italian, Japanese, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese, Chinese (Simplified)

8.8/10 (Expert Score) ★★★★★
Product is rated as #34 in category Online Community Management Software
Ease of use
8.6
Support
8.9
Ease of Setup
0.0

Images

Check Software Images

Vanilla Forums is the top-rated enterprise online community solution today. With us, you can build loyalty, grow sales, and improve customer service with our easy to use and quick to get started online community software. Featuring a sleek user experience, deep integration to your existing tools, flexible customization to fit your branding, scalable knowledge bases, out of the box gamification, ideation, QnA and more. Request a demo today to see how we can make engaging your community a reality.

– Match your brand’s look and feel for a seamless experience.

-Gamification and reputation system: More than just badges, the reputation engine can be used to promote good content, grant member abilities, and help automate moderation.

-Made for mobile: Detects the browser agent and applies the most appropriate theme to ensure a great user experience.

-Single Sign-on: Vanilla’s jsConnect SSO, SAML support and social logins make it easy for users to register. SSO can be configured to be seamless with your existing system.

-API: Vanilla has an easy to use RESTful API that you can use to deeply integrate Vanilla with your website.

-Permissions: Control fine-grained, role-based permissions that can be assigned on a per-discussion-category basis. Assign multiple roles to individual users. Roles can be set manually, based on registration workflow, via SSO and via the API.

-Spam prevention: Powerful tools to keep your community forum free of spam.

-Integrations: Salesforce, Oracle CX, Hootsuite, Zendesk, Github, WordPress, Mailchimp, Facebook, Twitter, Google+ and much more.

-Enterprise security and scalability: From the smallest online communities to large deployments of hundreds of product line and language specific communities, we can scale to your business and use cases. Fully compliant with GDPR, CCPA, PIPEDA and other regional privacy laws. International data centres across the globe.

Vanilla Online Community
Vanilla Online Community

Show more categories

Customer Reviews

Vanilla Online Community Reviews

Administrator in Information Technology and Services

Advanced user of Vanilla Online Community
★★★★★
Quick to get set up and very flexible product

What do you like best?

The thing that makes Vanilla stand out is its dedicated customer success team. Mila guided us through the whole onboarding experience and on-going maintenance of the forum. From the very first day, Vanilla's forum became a hit with our community. The product is very flexible, which was important given how distinct our community is. It made a huge difference to have Mila help us navigate those options so we could easily and quickly take advantage of the flexibility the platform offers.

What do you dislike?

There are many options in the settings, so it's not always clear how to use them all. This is why we were extra grateful to have a dedicated member of Vanilla help us learn to use them.

What problems are you solving with the product? What benefits have you realized?

Our community is very segmented and requires heavy moderation. Vanilla helps us completely segment our community while being able to manage them all in one place for the ease of our moderators.

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide