Centercode

What do you like best?

- Easy to customize

- Versatile

- Opening and closing applications is easy

- The support team is quick, effective, and friendly

- The reporting structure is fantastic

- The customized permission levels and teams are incredibly useful

- The ability to view what feedback has been addressed keeps things from slipping between cracks

- The ability to integrate with Jira saves my team an incredible amount of time

- There are different pay tiers for how much help you want setting up your platform and being trained

- It is easy to work with the team to add more resources (projects and users) if you need to

- Emailing testers in bulk is simple

- Email templates saved across areas are a life saver

- Selecting testers based on different qualifications is simple

- Filtering is well-done and easy to customize and save for later

- Surveys are well-supported and there are many options for different formats

What do you dislike?

- Not always intuitive

- Settings scattered making it easy to miss updating areas

- Steep learning curve for Product Managers

- Challenging to get set up initially though easier to maintain

- Default view cannot be saved to more users

- When selecting applicants, I have to save changes before moving pages because selections are not saved when changing pages

- Much of the support content had not been transitioned to their new platform as of the last time I used it

- Dead links from the previous support pages found on Google do not route to the updated content

- There is less socialization with how the platform is designed than on alternatives like Facebook groups

Recommendations to others considering the product:

Be prepared for high value but also a heavy workload. It is best to have at least one person with deep understanding of the platform that can answer questions. Training everyone to that level can be challenging.

What problems are you solving with the product? What benefits have you realized?

We used to use Facebook and this led to a lot of missed feedback and frustrated testers that felt ignored when it was really a trick of the algorithm or their report sinking below more active topics. Centercode has leveled up our testing, reduced the amount of time we have to run a test due to efficiency, and allowed us to select the best testers for each round. The reporting features available allow us to share information easily with people less directly involved with testing and quantitative data is easier to generate.