Improvments could be made
What do you like best?
Easy to get ahold of and report issues too. When I submit a case I am now getting a response in around an hour or less which is a lot less time than it took before. The help I am receiving during the case has seemed to increase. I have had IT help before, and I ended up teaching the tech new things rather than the other way around. The tech seems to be more knowledgeable now.
What do you dislike?
The layouts keep changing for multiple screens, and we are losing the old screens before the new ones are finalized. I appreciate making changes at once; that way, we only have to update our training material once and cover all of the changes, but these changes keep having monthly updates. The trial of these screens is going away, and we are still making changes.
Recommendations to others considering the product:
Join the groups in areas that are new and changing that was you always are informed of what is going on. Have emails sent weekly if not daily of new postings.
What problems are you solving with the product? What benefits have you realized?
They helped with the TLM workflow update yesterday. I hope that they will not remove the toggle switch in June since the new layout is not released yet this way, I can update all of my training material then and not how to do it now then again in one month.