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At Touchpoint Dashboard we have created a next generation journey mapping toolkit that allows CX practitioners to evolve from journey mapping visualization to journey management of initiatives across enterprises of all sizes. Touchpoint Dashboard users build, discuss, validate, analyze, present, act, and manage all of their customer journeys from one CX command center.
Customer Reviews
Nicole G.
Advanced user of Touchpoint DashboardThe intuitiveness of the program to create, cancel, and edit reservations. The layout of the program looks archaic, and leads one to wonder how often this program is updated. But once you get into the program and begin training with it, it becomes self-explanatory. I realize that this may be why Developers haven't made cosmetic changes to the program, because it could interfere with the user experience.
In PetSmart setting: The program doesn't communicate with reservations call center and there is consistently repeat accounts, reservations, and miscellaneous information. I wish it was easier to change rooms easier than just overriding the reservation and throwing the data out of loop. I would recommend a better "notes" feature that doesn't allow for deleting notes, and time stamps on actions made on reservations.
Better reporting, communicate with call center and online reservations and/or integrations.
It's great for business forecasting, especially for busy seasons like federal holidays. The reporting features were the most informative as long as all the information was entered correctly into the platform. I've used Touchpoint to verify information, confirm reservations, and look up customer history. I do wish this program communicated with call center and Pet Parent-created online reservations.
