Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging and self-service, regulatory compliance, interaction analytics, workforce management, gamification, robotic process automation and decisioning.
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Customer Reviews
The Noble Solution Reviews
Bruce H.
Advanced user of The Noble SolutionWhat do you like best?
Noble offers the same code for either Premise or Cloud, making the decision to use Noble's Cloud Solution simple. Noble's product suite is extremely robust, offering near-100% proprietary solutions for all business types. Full integration, with robust reporting and 100% recording options.
What do you dislike?
Time to production on some of Noble's product offerings is significant. That said, the process is extremely thorough, and Noble ensures end-user is proficient with the product(s) before releasing to Support.
Recommendations to others considering the product:
Spend ample time in the "Discovery" and "FDS" phases of implementation. Ensure all possible branches of organization are included in each step, from HR to IT.
What problems are you solving with the product? What benefits have you realized?
The ability to do more with less is paramount in our industry. Noble's various AI deploys Decision Science, at every opportunity. Additionally, having the ability to utilize multiple methods of communication, all with reporting and recording is extremely valuable. Noble offers: SMS, Email, Web Chat, and Voice, all with multi-session ability.
