SmartAction

SmartAction is transforming customer self-service with artificial intelligence. We work with businesses to create an environment where intelligent virtual agents are handling complex customer requests in every medium – voice, SMS text, chat, and social media. With state-of-the-art technology and industry-leading expertise, our goal is to fundamentally improve the way customers communicate with the brands they love.

SmartAction

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Aarde C.

Advanced user of SmartAction

★★★★★

Virtual Assistant for Voice Channel was easy to customize and deploy!

What do you like best?

We deployed SmartAction backin 2015 for our voice bots and chat bots. We liked their Natural Language Intelligent Virtual Assistant called (IVA) to help our customers with self service view that phone channel. Thier tool has helped us with a achieve a 46% containment rate for our customers.

What do you dislike?

It would be nice to have more control over the call flows within a UI portal that my admins can access.

What problems are you solving with the product? What benefits have you realized?

Reduce call volume to live agents. Increase self service for customers. Auto pop cases and create dispositioning. Call intent routing.

Review source: G2.com