Sirena

Sirena simplifies the WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age. It allows every department of the company to have a unique WhatsApp line to centralize communications with the customers and track their interactions with your business.

Languages supported: English, Portuguese, Spanish

8.2/10 (Expert Score) ★★★★★
Product is rated as #152 in category Live Chat Software
Ease of use
9.0
Support
7.9
Ease of Setup
8.5

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Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age.

Allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients.

Using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp

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Customer Reviews

Sirena Reviews

Juan Pablo G.

Advanced user of Sirena
★★★★★
Good but could be better

What do you like best?

Your company can have a cYour company can observe the actions of the sales team, analyze what are the forms of interaction of its customers and potential customers in real time.

In addition to having CRM functions.

You can have different groups for different sales teams either by geographic region or by different business units of your company (Only in the pro plan)

What do you dislike?

You only can contact leads using templates, for having a real conversations with customers only exist 2 ways, people answer your template message, or people start the talk first.

The plataform have some server conection issues. The server down frecuenly a few times at month. The app no works pretty good.

A member cannot join in two different teams, using pro plan you may think that you should have a supervisor for your entire company, but in Sirena you will need to buy more user licenses for having the same person in two teams.

the rules for assigning candidates could be broader.

Integration platforms and data sources fall short.

It should be able to integrate with other marketing automation platforms.

Recommendations to others considering the product:

Be sure about the reach of this software, If you have more budget for this function, maybe you could consider other more expensive options

What problems are you solving with the product? What benefits have you realized?

Have the sales performance in real time. know what constumers wants and ways to start a conversation.

Review source: G2.com

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