Salesforce Knowledge

What do you like best?

This tool helped me gain and find the knowledge needed faster. I was able to collaborate with my team easily on the notes needed t make an educated and pure decision on what was the best next moves and how to better accompany my customers. I feel much more empowered and knowledgeable when make sales pitches and knowing which leads to go after first and strongest. Truly cannot believe how i did my work as well as research before we had this tool! definitely love this one and would recommend to anyone using

What do you dislike?

The only thing i did not like about the tool is how much time i would spend searching and studying all the content needed to make the best decisions. Some times it was a little difficult to set up the Knowledge Actions, but with such a great support team from Sales force problems are always solved accurately and quickly.

Recommendations to others considering the product:

This tool will allow your associates to easily collaborate and work together to find, utilize and fictionalize research and key information in your business space and sales world.

What problems are you solving with the product? What benefits have you realized?

Combining research across the entire company to be utilized by all the unique entities within the business. The largest benefit would be the amount of information we are able to distribute across the company at a consistent and seamless rate. Once the action set ups have been created, by using key words and suggested results we are able to find the answers faster than ever.