Salesforce Interaction Studio (Formerly Evergage)

Salesforce Interaction Studio enables companies to gain a comprehensive view of each customer and prospect, leverage in-depth behavioral analytics, and apply machine learning to deliver 1-to-1 experiences and interactions across channels.

Languages supported: English

8.6/10 (Expert Score) ★★★★★
Product is rated as #41 in category A/B Testing Software
Ease of use
7.1
Support
9.1
Ease of Setup
7.5

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Customer Reviews

Salesforce Interaction Studio (Formerly Evergage) Reviews

Margaret V.

Advanced user of Salesforce Interaction Studio (Formerly Evergage)
★★★★★
Great product with great features

What do you like best?

It is an excellent tool to personalize web experiences, it helps collect a large amount of data which facilitates the creation of campaigns, it also helps to understand customer behavior, it is very easy to launch new campaigns, it also has a great analysis engine , it has an amazing support team that is always available, it is a very powerful tool that can do almost anything you need.

What do you dislike?

The only aspect that I think needs to be improved is a user interface, it should be a little more modern and easy to use, it is the only detail that I would like to improve a little, for everything else I have no problem.

Recommendations to others considering the product:

I recommend the use of this tool without any problem, it offers an amazing flexibility mainly for marketing campaigns and interaction monitoring.

What problems are you solving with the product? What benefits have you realized?

It is a powerful tool to attract users, it allows us to create personalized experiences on our website, tests and personalization have helped us make good decisions, it also helped us to see what our customers were interested in, the tool allows us to send messages directly to our customers, it also allows us to reduce our development costs and helps us gain leads.

Review source: G2.com

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