Excellent call center functionality and value
What do you like best?
We are big fans of the ease of use, reliability, and cost of Ring.io. Configuring IVRs is a simple process. It is also very easy to add users and account numbers. The built in reporting metrics provide a lot of useful info, and there are several great tools for call center supervisors to monitor Quality of Service.The softphone is a Chrome extenion which makes deployment to users an easy process, and the customer service is honestly one of the best I've encountered.
What do you dislike?
There are no operational drawbacks that we have encountered using Ring.io for our business. There are some instances where we wish we had more access to the raw call log data, but that is because we are insane about custom reports. The only other item on our wish list is a mobile app.
Recommendations to others considering the product:
We strongly recommend Ring.io for small and medium-size call center operations. The cost-benefit ratio is unmatched.
What problems are you solving with the product? What benefits have you realized?
We use Ring.io to deploy call centers for projects of various lengths. It allows us to quickly spin up numbers, configure new users, and get folks working. We create departments to handle different language prefences and have various IVR options available to us to reduce call center agent load. We have been able to bring the Call Center aspect of our business model almost entirely in house as a result. Which saves our clients money, and allows us to provide them with more custom solutions more quickly.
