Rehearsal

What do you like best?

Rehearsal gives our sales reps the ability to practice their messaging in a safe environment. Their managers can give them feedback to help improve how they present to customers. The reporting tools allow us to see not only that the reps have completed their assigned role plays, but what type of feedback the managers are leaving. Since we want this to be a learning tool, senior leaders can coach managers on their feedback as well. The visibility allowed by the system is a win-win for the entire organization.

What do you dislike?

Honestly, the Rehearsal dev team is so responsive, that any system issues are generally resolved very quickly. Our main struggle is an internal one, with our teams sometimes having difficulty coming up with content to send out to the field. The system improvements made over the last year have taken the platform to the next level.

Recommendations to others considering the product:

You will not find a better video role play platform than Rehearsal. It is absolutely worth the cost. We have been customers for over five years, and have every intention of remaining so for the forseeable future. Their support is unparalleled, and has honestly spoiled us for other vendors because our expectations are now so high.

What problems are you solving with the product? What benefits have you realized?

Prior to implementing Rehearsal, we were only able to do to role plays twice a year, at our bi-annual sales meetings. Rehearsal has allowed us to assign role plays more frequently, so reps have the opportunity to practice much more often. The visibility to what the reps are saying has been a huge help in knowing where our training is working and in what areas we still need to focus.