Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.6/10 (Expert Score) ★★★★★
Product is rated as #6 in category Contact Center Quality Assurance Software
Ease of use
9.4
Support
9.6
Ease of Setup
9.8

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Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours.

At Playvox, we believe great customer experiences start with people.

Playvox
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Customer Reviews

Playvox Reviews

Erasto S.

Advanced user of Playvox
★★★★★
User friendly!

What do you like best?

The design is very appealing and the way everything is all set to select with one click. The way the boxes are aligned makes my work easier and faster. the appealing structure is very nice and everything handy. Also, the wall in which you can share communications, achievements, and all sort of information that you want to share with the people in your organization.

What do you dislike?

I would like to have more search criteria to use from, as there are limited options to choose from, it should have the option to personalize the search according to the information on the form. Additionally, the reporting section could be more versatile in a way you can get specific information from the data entered in the forms. Other than that everything works smoothly.

Recommendations to others considering the product:

Take advantage of the tool as much as you can, use all the parameters and really make a difference! if you want to have everything in one place, this is the best option, and it comes with very nice features: reporting, graphics, data management, feedback functionality, easy and attractive design and the team is always good on assisting.

What problems are you solving with the product? What benefits have you realized?

Efficiency and coaching performance as on the platform people have the availability to comment the evaluations and provide feedback as needed. Everything happens in real-time and they receive an email with the information I've submitted for them, also the fact on using tags to flag specific details are very practical and help to identify patterns and create action plans to tackle unwanted behaviors or even recognize someone that is doing an excellent performance.

Review source: G2.com

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