Obie uses AI to surface knowledge from silos and deliver it where questions are asked, speeding up internal support and accelerating growth. Capture knowledge where you work and integrate existing documentation to create a single source of truth for your team.

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.6/10 (Expert Score) ★★★★★
Product is rated as #20 in category Contact Center Knowledge Base Software
Ease of use
8.9
Support
8.4
Ease of Setup
8.7

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Known as the knowledge worker’s secret weapon, Obie is a suite of tools that delivers fast, accurate support for scaling teams. Obie has the most robust Slack integration in the knowledge management space, silo-busting enterprise search across cloud storage platforms, a lightning-fast FAQ knowledge format for snippets or scripts, and an intelligent Slackbot that senses support seeker’s needs, triages resolution and collects valuable analytics along the way.

Individuals that use Obie:
– Find documents, notes and wiki articles, faster
– Easily capture text snippets for faster reuse
– Share documents with colleagues quickly

Organizations that use Obie:
– Dramatically reduce frequently asked questions
– Streamline onboarding and enablement
– Decrease time to response and resolution
– Experience the fastest way to find knowledge at work

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Customer Reviews

Obie Reviews

Michael J.

Advanced user of Obie
★★★★★
Not your average beaver

What do you like best?

Obie is straightforward to use and he learns over time. He is even integrated onto other platforms. Our team uses him mostly on Slack, where he can be added to any channel. Some simple commands bring him up and the results are made visible just to you. Then you can share them if you want.

As silly as it may be, the little animal character for "him" is kind of adorable.

What do you dislike?

There are no real dislikes other than maybe some improvements that can be made to how the results appear from the standpoint of visual design.

Recommendations to others considering the product:

Take a careful look at where you want to be using Obie and see if he is supported on that platform.

What problems are you solving with the product? What benefits have you realized?

We have a constantly evolving knowledge base. Obie adapts and gives us accurate, up-to-date information for our teams to take.

Review source: G2.com

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