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The #1 Patient Engagement platform, with a suite of solutions for COVID-19, builds deeper patient relationships, and retains lifetime value for clinics, hospital and health systems, and community health centers.
Customer Reviews
Philip B. J.
Advanced user of Luma HealthLuma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive.
A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying.
Luma Health presents our organization as a technologically-advanced healthcare provider. Luma also significantly improves our patient engagement posture. The ability to send texts, emails, or make phone calls to targeted lists of patients helps us with outreach to patients who fall into our quality measures. Broadcast messaging also allows us to send on-demand messages that applies in a variety of scenarios (e.g., office closures and potential in-office COVID exposure).
