Paubox Email Suite

What do you like best?

The Paubox solution is simple for the IT staff to administer, and it is completely transparent as far as the end-users are concerned. This solution is HITRUST certified, which makes our Compliance Officer very happy. :) We get a weekly report to show us how many emails are being processed through the system and quick insight into any issues.

What do you dislike?

The dashboard and reporting are very basic, but that could be because we only purchased the Encryption piece. Things might be different with the other modules installed. To be honest, there isn't much that I would change about this system. It is simple, and works well.

What problems are you solving with the product? What benefits have you realized?

Before Paubox we were using a Barracuda SPAM Firewall for outbound encryption. The Barracuda had some built-in logic to find PHI in emails, but it was never very successful. To address this, we set up keywords to trigger the encryption process. Unfortunately, this workaround meant the end-user needed to remember to type in the keyword. When the recipient would get the email, they had to log into a portal to retrieve the communication. If they replied, the response would be in a portal that we would have to log into to retrieve. This kept the encrypted messages out of our email system which then made it difficult to find/reference later on. Inbound emails through the Barracuda portal also never made it to our Email archiving system. With Paubox, we have been able to get our email encryption compliance to 100% with very minimal IT effort and no effort at all from the end-users. Using this system has eliminated many man-hours of looking through email logs to see if users were encrypting messages with PHI. Not having to dig through logs has made our weekly Compliance Meetings much more productive.