Khoros Communities enable organizations to host a vibrant space where people find answers, develop expertise, share experiences, and build your brand.
Khoros, leader in brand communities, powers over 400 of the world’s most recognized brands. With 15+ years of experience, the most robust set of features, a platform built for enterprise scale and security, and a dedicated services organization; Khoros is a partner that ensures your community will reduce support costs, delight your customers, and grow your business.
Key benefits include:
Attract more visitors & build trust
Be easier to find & provide peer validation by hosting authentic conversations on your digital property. Community content can lead to a 48% uplift in organic search traffic and double conversion rates.
Accelerate resolution to delight customers while reducing costs
Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 20% of calls that would otherwise go to the customer service call center.
Innovate faster with constant customer feedback
Iterate rapidly and uncover new ideas from a dedicated pool of domain experts who are invested in your success.
Deliver expert community management
Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Administrator in Information Technology and Services
Advanced user of Khoros Communities
★★★★★
If you put in the work, so will Khoros
What do you like best?
Khoros Communities has a lot of features, more than what you might find though another vendor.
The platform's Stage/Studio section for content development and asset management is good. It could use some improvement, but it is heads above a lot of other systems that I have experience with.
Their customer care teams are excellent at handling escalations and making you feel like you are being heard. If you have a problem, they will do their best to help you resolve it.
What do you dislike?
Khoros support has always been a pain point for us. From delayed response times to the types of replies received while troubleshooting. Without our TAM the support experience would be even more frustrating.
Engaging with Services is also a little cumbersome. Their process is opaque, and during meetings I get the sense that they are more interested in getting their revenue (telling you what you want to hear) instead of giving you the best solution to your problem.
There are not really any negatives about the platform itself other than the time to value. Going into implementation, you will need a full grasp on your limitations OOTB, so you know which way to pursue development to get the most value. If you make mistakes there, you will spend a long time trying to resolve.
Recommendations to others considering the product:
If your team is looking at implementing communities, you are going to need some expert knowledge of website and content management. Fully understand the requirements that you are setting forth, and how fulfilling them falls into existing workflows. If you put in the work, Khoros will meet you more than half-way.
What problems are you solving with the product? What benefits have you realized?
Khoros Communities gives us case deflection through peer to peer support and community sourced knowledge. We are also building out forums for customer advocacy and engagement.
Review source: G2.com
