Karma

What do you like best?

Karma is simple to use and get set up. Our sales rep has been extremely helpful all along the way, so we have felt supported from the beginning. One initial concern we had with looking for this type of app was that it was going to take a lot to have to admin, but that has not been the case so far. The team's feedback and usage has been overwhelming as well, particularly since it easily intergrated into Slack, which is what we use for our primary communication channel across the organization.

What do you dislike?

Some reward types require a manual setup, if the gift card reward we want to offer is not part of the initial catalog. It isn't a dealbreaker at all, but does add a touch of time to the initial setup.

Recommendations to others considering the product:

We implement thru the use of Slack as our chat method of communication for the team. Having this integrated makes it simple for the team to use, which has ensured that the team utilizes regularly.

What problems are you solving with the product? What benefits have you realized?

We wanted a more transparent way for our teams to acknowledge when someone helps out an individual directly. In a group environment, it's nice to get a "thank you" after assisting with a task, or going out of one's way to help resolve an issue. However, we wanted to tie it to something more tangible for those that the team feels is excelling. I love that we can make feedback have a financial value for the team member as well. A pat on the back is great, but getting something additional in one's pocket as well is even better.