Computer telephony integration (CTI) to fuel efficiency .
Boost agent productivity and earn happier customers with a seamless connection between your CRM and business phone system. CTI from InGenius helps to increase case handling capacity with blended omnichannel agent support, while reducing case resolution times.
Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure. Connect your existing phone system with your CRM using InGenius CTI technology. With a single CRM sign on, data that never leaves your firewalls, and no OEM technology, InGenius is your choice for safe, secure, and reliable computer telephony integration (CTI) technology.
InGenius helps organizations drive more successful service and sales with one simple, smooth integration that supports unique and complex contact center workflows. Using InGenius, customers have increased Net Promoter Score by as much as 50%.
Computer telephony integration from InGenius helps you deliver personalized service, sales, and helpdesk. Our technology valuable caller information from your CRM at your agents’ fingertips in the moment—and enables them to efficiently capture and act on important call details.
Robust reporting allows you to track it all from within your CRM alongside other critical business data points. From successful call counts and agent talk time to call volume and call results, InGenius helps you monitor service quality and optimize resource availability during peak hours.
Use pre-built customizable CRM dashboards to identify common caller pain points and call trends. Automated call logs and call log templates let you start accurately capturing call drivers and customer satisfaction.
Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
Get started using InGenius in your contact center, customer service organization, ITSM or inside sales teams today!
https://uplandsoftware.com/ingenius/
