Personalized PRM leader for our partner channel
What do you like best?
Impartner provides a helpful partner relationship management platform. The seamless integration into Salesforce provides our team the ability to drive channel tasks in a self-service, autonomous way. We also truly appreciate the personalization provided within the partner's portal experience with being able to add and update pages ourselves. The multiple modules that we have added to our PRM platform have also created a streamlined approach for our partner enablement, events, marketing outreach, and partner visibility to the entire company and our customers. The helpdesk ticketing Impartner provides is always attentive and helpful regardless of what the task may be. We have especially received a ton of help from Lauren Truby and Jax Clark from the Impartner team. Our customer success manager, Kelsey Cohen, has also been incredibly attentive and supportive of our relationship too. Our Partner Advantage Program has seen lots of improvements within the past two years due to the capabilities Impartner provides us!
What do you dislike?
Until our introduction to our new customer success manager this past fall of 2020, the communication, awareness of Impartner news, and help had been limited and almost nonexistent. The CMS adding and editing of pages is also incredibly limited at times in terms of layout selection, the additional module adds, and stalled error messages. The Impartner marketing view is also not intuitive for new users, and the training provided is not as helpful as it could be.
What problems are you solving with the product? What benefits have you realized?
We have been able to produce and nurture a true partner ecosystem with Impartner PRM. The lead management tool, the partner marketing, and the asset library have been the main drivers. We are also expanding benefits to our partners in 2021 with Impartner's PRM system's capabilities. Impartner's PRM has also enabled our internal teams to push any new applications from organizations who want to partner with us, enabling a true onboarding process internally.
