IBMВ® Sterling Order Management helps you deliver on more customer promises by orchestrating smarter omnichannel order fulfillment.В
Accelerate transformation by simplifying technology and implementation complexity to deliver omnichannel order fulfillment capabilities such as curbside pickup, buy online pickup in store (BOPIS), and ship from store (SFS). Empower your business to maximize results by managing business rules that are right for your customers and your business. With real-time inventory management, you can appropriate stock for demand and manage inventory turns. IBM Sterling Order Management provides an intuitive interface with easy-to-use functionality, so you don’t have to rely on IT. Use configurable features for order capture, including real-time inventory, through to fulfillment, to power customer experiences that grow sales while improving profitability.
Enhance your enterprise resource planning with B2B Order Management.
B2B clients expect the same experience in the office as they get at home: delivery how, when and where they want it. IBMВ® Sterling Order Management is an advanced order orchestration platform that provides a single view of orders and inventory across your entire fulfillment network, one that allows customers to order and receive from any channel, get a committed fulfillment promise and track order status.
Delight customers with B2C order management to deliver multi-channel fulfillment options.
B2C customers expect fast and safe delivery with the option to add to, change orders in flight and the ability to determine when, where and how they receive an order. IBMВ® Sterling Order Management gives you and your customers options — like real-time views of how much inventory you have on-hand, personalized delivery options and the ability to split an order to multiple — so you can guarantee customer satisfaction and repeat business.
Benefits
Build a loyal customer base:
Keep customer promises with flawless execution across every channel, digital and physical.
Take action on real-time inventory views:
Meet peak-period demand and avoid overpromising, losing sales or incurring unexpected charges.
Maximize omnichannel retail:
Empower customers to engage when and in any way they want, with capabilities such as curbside pickup, BOPIS, SFS, clienteling, drop shipping, and endless aisle.
Drive profitability:
Reduce safety and dead stock with a focus on carrying costs. Automate processes, increase inventory turns and minimize shipping expenses with ship-to-store options.В
Orchestrate hybrid cloud:
Gain a flexible and agile solution with a multi-cloud deployment on any cloud of your choice.
To learn more click here: https://www.ibm.com/products/order-management
IBM Sterling Order Management is a component of the of the IBM Sterling Supply Chain Suite. The IBM Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling
