Terrible for short-term fast delivery
What do you like best?
Their ability to complete the deliveries. Nothing else they did was right and I had to pay out of pocket for their lack of ability in quoting the service for delivery of ONLY 60 packages, I can not imagine how they handle larger orders.
What do you dislike?
The start was me asking a lot of questions about how everything worked trying to get a sense of how much this would cost to correctly price the service myself and it would not cut into my profits. The first terrible thing is in stead of having someone manage your account and help you with everything they have you talk to 3 different people in different departments, none of whom are really helpful, they seem to be but they all give contradicting information that eventually led to a lot of mistakes on their part.
First thing I find infuriating is their lack of ability to just give a simple quote, this was the service needed for delivery of 60 packages, no more, they market themselves for "small or medium" companies, and this very much qualifies as a small company wanting to deliver 60 packages. They give you a table of prices and "let" you do an estimate yourself (thus taking no responsibility for their lack of action). I talked about my estimate with my account manager who sent me to another person that told me my estimate appeared to be correct so we could move to the next phase which is creating an open account with them where you let them charge you openly as they see fit. They told me that they needed about a week to deliver all products, but they recommended leaving the account open for at least 4 weeks, they told me that the only charge would be for storage and since there were only small packages the fee would be small.
I agreed, and let the 4 weeks past. Finally all the products were delivered and they sent me an invoice. Now the first quote was for 500 USD they told me that should be more than enough for all deliveries. I deposited 700 in hopes that it would cover the extra expenses and some extra money in case they needed it. the quote was for an extra 120 US (on top of the 700 which were already spent) when asked for an explanation they said simply that the weight I had calculated did not account for their choice in package protection which led to an increase of about 3 dollars per package (which seemed plausible). Then I saw that they were charging 22 USD per week of "account fees" which is basically answering a message weekly. Finally I told them that i wanted to close the account, they advised to leave it open another full month because they thought they might get some items back and it was best to have the account open. (this was another 88 USD of course which they did not say). I told them i wanted to close it anyway, to which they sent a final invoice of 80 USD of "miscellaneous" which i told them to explain and they said that it was a fee for closing the account. Which in the whole process they never told me about.
All in all it was hell, from an initial budget (which they approved) of 500 USD I ended up paying DOUBLE the amount, basically because they wanted to. I have dealt with many fulfillment companies and this is by far the most misleading and plain crooked company.
I am sorry i can not recommend them to anyone, I hope people go to more professional businesses and stay away from this one.
Recommendations to others considering the product:
Dont use it, there are other options
What problems are you solving with the product? What benefits have you realized?
Solved the problem of delivering the packages which at the moment seemed hard to do on my own (at this point that seems to have been the smart choice), I thought I could save a bit of money by using "experts" at this, but apparently the only thing they are experts in is taking money and being terrible at communication.
